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Tell us about your experience with ARC Facilities

Trey A.

United States

Aug 21, 2025

What do you like best about ARC Facilities? Being able to find emergency shut offs, life safety devices & use as built drawings in the field via the mobile app. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? initial cost to get started could scare others from trying Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Not having to access a plan room or a three - ring binder that hasn't been updated in years, to access mission critical information. Also, new technicians are able to have all the information they need to do their job, at their fingertips without having to consult other techs or teammates.

Bill D.

United States

Aug 19, 2025

What do you like best about ARC Facilities? ARC facilities filled a major gap in our ability to find the correct isolation valve in a timely manner. We now use it for all utility shut-offs and are finding more and more cases uses as time goes on. The personnel at ARC are highly competent and made the set-up (loading thousands of drawings) almost a non-event for us. Our technicians have integrated this into their routine and are leading the charge to use it more. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? We really do not see a downside to using ARC Facilities. The ongoing support is the best I've seen in the industry. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? We needed to know where the utility isolations valves in millions of square feet built over the last 100 years. ARC Facilities pulled all the generations of drawings together, located all the valves and made them easy to find.

Happy Customer

United States

Aug 15, 2025

What do you like best about ARC Facilities? I like the functionality of the maps and ease of use. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? I have no dislikes of ARC Facilites, this will be very helpful to WellSpan. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Having drawings and shutoffs at everyone's finger tips.

Sunny P.

United States

Apr 27, 2025

What do you like best about ARC Facilities? I recently had the opportunity to visit the ARC facility, and my experience was quite positive. The infrastructure is well-maintained, organized, and equipped with modern amenities. The working environment is clean, safe, and conducive to productivity. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? Moreover, the responsiveness of the facility management team was below expectations. Concerns raised during the visit were either delayed in response or not addressed properly. Safety standards also did not seem to be strictly enforced, which could pose a risk in a professional enviro Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Modern Infrastructure ARC facilities are usually equipped with advanced machines and updated technology to support smooth operations. 2. Skilled Workforce The staff is generally trained and experienced, ensuring professional handling of tasks.

Madhur T.

United States

Apr 27, 2025

What do you like best about ARC Facilities? The mobile access feature is a game-changer for our facility management team. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? ARC Facilities offers a good service, but for smaller organizations like ours, the cost feels a bit high. I’d love to see a tiered pricing model based on company size. Otherwise, the functionality is excellent Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? Mostly in urgent situations (like a gas leak or water pipe burst), delays in finding shut-off locations or system schematics can cause bigger problems.

Hemanth K.

United States

Apr 27, 2025

What do you like best about ARC Facilities? Might be a good comunication to assist in any of there job roles Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? Trust , curage ,capability capacity and confidance of stucture Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? All corporate and work atmosphere problems which appear in regular office space

CA Nitesh S.

United States

Apr 26, 2025

What do you like best about ARC Facilities? ARC Facilities makes document access easy and fast, improving team efficiency. Its mobile-friendly platform and secure storage help manage facilities smoothly and reduce errors. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? Sometimes it can be a bit slow to load large documents, and occasional syncing issues occur. Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? ARC solves the problem of scattered and hard-to-access facility documents by providing a centralized, easy-to-use platform where teams can quickly find and share critical information anytime.

Revanth G.

United States

Apr 26, 2025

What do you like best about ARC Facilities? This is firm which has a simple solution for different works which makes good organizations.. Review collected by and hosted on G2.com. What do you dislike about ARC Facilities? There are nothing to dislike with facilities but need to upgrade for further Review collected by and hosted on G2.com. What problems is ARC Facilities solving and how is that benefiting you? It helps me in facilitating work in a systematic way

John Micheletos

United States

Dec 31, 2024

ARC Facilities Management Software is a game changer. Great platform, user friendly, incredibly helpful. They have a TOP-NOTCH team that maps and pins all your critical infrastructure and they digitally scan as many plans as you have. The quality of the scans, regardless of the condition of the originals, is crystal clear and provides you visibility you wouldn't have with physical plans. If you find more plans or have new ones, they come and pick them up to scan and add to your platform...at no extra cost. ARC saves you time and takes your operation to a professional level. Contractors love it, vendors love it , I love it and so will you. ARC customer service is what all companies should strive to achieve. They are responsive and helpful. Great people. Great company. Great software. 10 of 10 for me.

Gary Hamilton

United States

Dec 23, 2024

David Trask and his colleagues at ARC Facilities have been incredibly helpful during our transition to their app. They are always available to assist whenever needed. The app itself has been invaluable, providing crucial information for managing emergencies involving the fire department, electrical issues, and water problems. It has proven to be an essential tool, and I can’t imagine operating without it. Gary Hamilton Maintenance Supervisor

Mark Verner

United States

Dec 22, 2024

We have been using ARC Facilities software for the past 5 years, and their solution has saved our organization many hours not having to search for building plans. We can now store all of our property's info in one location that is accessible by our Facilities team and our vendors. We can keep track of maintenance history of our equipment and inspection reports. This info can be passed on to future team members. I highly recommend if you're looking for a great solution to capture all of your building's info, floor plans and reports.

Mark Reed

United States

Dec 19, 2024

The ARC Facilities module allows us to keep all of our plans and all of the history versions in one application for easy review. It helps when planning any repairs and new construction. We also use the emergency management module to store our fire response plans to easily share with staff. One of the biggest benefits is how easy it is to share with our vendors and partners who are doing work.

Bryan

United States

Dec 15, 2024

Having dealt firsthand with a lot of different issues that come up in Facility Management roles, I am a huge fan of ARC Facilities! Their software tools have been game changers & their teams & personnel are a pleasure to work with. Very responsive & on top of whatever your needs are!

Erin Ferguson

United States

Dec 11, 2024

I utilize the ARC App frequently to find disconnects for utilities, blueprints of our facilities in the Forms and Folders area of the App. I highly recommend the use of the ARC App to companies that are wanting to log equipment details, map utilities, and store plans. This is a great App.

Ann Cyr

United States

Dec 9, 2024

ARC's emergency document resources are great, they pinned the locations of all of our critical resources on floorplans, stored in the cloud where all stakeholders can access them. Highly recommend!

Byron Woods

United States

Nov 28, 2024

ARC Facilities is awesome. Their mobile facilities management software is an industry leader. It's an opportunity to capture historical knowledge of your operation and format it in an easily accessible cloud-based mobile app that can be accessed for future generations of employees. Priceless investment. Customer service is great, very personable, always available. Top notch firm.

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