Blogs

Do the guests get room service? Are the rooms big enough to play catch? Is the mini-bar stocked with kibble?

Like many facilities leaders, Trent McJunkin didn’t start his career with a plan to work in facilities management. His background began in industrial maintenance, where he gained hands-on experience with equipment, operations, and problem-solving before moving into leadership roles.

Facility emergencies rarely happen at convenient times. When a power outage, water leak, equipment failure, or fire alarm goes off at 2 a.m., facilities teams need accurate building information immediately.

Older buildings rarely fail all at once. More often, small issues go unnoticed until they become costly repairs, safety concerns, or operational disruptions.

The fire panel alarm goes off at 2:14 a.m and by 2:30, there's a battalion chief standing in your parking lot asks two questions: Where's the gas shutoff? And is there anything behind that east wall we should know about?

Every senior living community is built on the same promise: provide residents with a safe, comfortable place to live while giving families confidence that their loved ones are well cared for.

The best technology often disappears into the background and lets people focus on the work that matters. It doesn't demand attention. It removes friction. It simplifies tasks and helps teams stay productive.

Some of the most valuable building information is created during construction. Drawings, submittals, equipment specifications, commissioning reports, warranties, testing records, and closeout documents all help tell the story of a facility. Keeping that information connected after the project ends is where long-term value is created.

The value of building information isn't measured by how much you have. It's measured by how quickly the right people can use it.

Healthcare facility teams are under growing pressure to maintain operational continuity inside increasingly complex environments.

When Mary Clements talks about water, you quickly realize this is more than a job for her.

Getting a call from work in the middle of the night is never good news. It usually means there’s been an attempt to fix a problem that’s failed, frustration is growing, and now the situation is getting desperate.

Facilities teams often find themselves stuck in “firefighting mode”—reacting to issues, chasing work orders, and struggling to get ahead. But high-performing teams operate differently. They aren’t just more efficient; they’re more intentional, more connected, and more proactive in how they manage their environments.

If you spend any time with Gloria Aguiar, you start to notice two things almost immediately. First, she’s always in motion—physically, mentally, relationally—connecting people, solving problems, anticipating needs before they surface. And second, there’s almost always a song playing somewhere.

After hours, school buildings change personalities. There are no students around, so it gets very quiet. But the building is still humming, and the facilities teams have to be alert for strange sounds or smells coming from the basement or the roof.

Examples of minor issues turning into major problems at facilities run the gamut from small leaks and temporary repairs to missing documentation and forgotten infrastructure.