Sports Facility Management

Operational Excellence

• Maintain chillers, boilers, and all major equipment for optimal performance
• Ensure all seating is functional and safe
• Inspect and repair lighting—interior and exterior
• Map and pin key locations for maintenance using mobile tools
• Access historic blueprints digitally for efficient problem-solving

Fan Experience

• Create exclusive lounges, themed bars, and VIP areas
• Verify all digital signage and video boards are functioning
• Test sound effects, fireworks, and special effects
• Monitor restroom, concession, and seating cleanliness
• Ensure wayfinding signage is clear and effective

Safety & Security

• Implement thorough entry screenings (metal detectors, bag checks)
• Increase uniformed security and visible staff presence
• Use CCTV with video analytics to monitor crowds
• Deploy drones for aerial surveillance of parking and perimeter areas
• Conduct regular emergency drills and update response plans
• Share building footprints and plans with first responders via mobile devices

Team Empowerment

• Foster a positive culture among event and guest services staff
• Train frontline staff to prioritize hospitality and service
• Encourage ongoing communication with team members before, during, and after events

Communication & Collaboration

• Establish multiple channels for emergency and event updates (PA, mobile alerts, digital screens)
• Coordinate with local law enforcement and first responders regularly
• Educate fans on how to report suspicious behavior or security issues