Listening to the Field

Growth starts with listening, and our recent ARC Facilities customer survey revealed clear ways to streamline workflows, sharpen performance, and give facility teams more control.

Once users begin relying on ARC Facilities in the flow of their daily responsibilities, cool things start to happen. A maintenance technician who needs to locate a valve quickly during a repair no longer must dig through file cabinets or chase down outdated drawings. An emergency preparedness coordinator in a hospital setting, responsible for understanding complex systems across a campus, can quickly identify equipment locations and critical shutoffs. Plant operations teams describe using the platform every day to map and manage the lifecycle of utilities and assets, transforming what used to be scattered documentation into a centralized, searchable resource.

Some users admit they were skeptical at the beginning, assuming the platform might become just another underutilized piece of software. Instead, they now find themselves opening ARC Facilities before turning to their own saved files because it’s faster and more reliable. What started as “another program” becomes the primary source of truth for drawings, equipment data, and emergency procedures. Over time, it evolves from a tool into infrastructure embedded in the daily rhythm of operations.

“I would absolutely recommend ARC Facilities to a friend or colleague, especially, if they are in need of a better way to manage their Equipment, As-Builts, and Facilities in general,” said Bryan Bingham, Ultradent. “I often do advocate and recommend expanding what it is used for throughout our own company because it can be used in so many ways for a great number of different things. Their teams and staff are always just great to work with and really on top of whatever is needed.”

Users value having as-builts, equipment information, emergency shutoffs, manuals, and photos all in one dashboard that is accessible to maintenance crews, contractors, architects, and consultants alike. They describe it as a one-stop hub that preserves institutional knowledge, supports emergency readiness, and increases efficiency in ways that are tangible and measurable. For departments responsible for critical environments, especially healthcare campuses, the ability to access accurate information quickly is a necessity.

“Based on my experience it the hospital environment for 20 years and with 10 years active Army as a power generation equipment repairer, I would say it is very helpful for my new job an emergency preparedness coordinator by helping me find equipment locations,” said Warren Lee, Fort Defiance Indian Hospital.

Equally prominent in the feedback is praise for the customer success team. Specific individuals were recognized by name for their responsiveness, professionalism, and willingness to solve problems. Even users who want more autonomy in managing their own data are quick to emphasize that customer service has been excellent. The training, communication, and ongoing assistance consistently reinforce trust in the platform.

What emerged from the collective feedback is that ARC Facilities is viewed as a powerful, high-value system that meaningfully improves daily operations and emergency preparedness, while still presenting opportunities to refine usability, speed, and user control. The desire for better navigation, cleaner organization of drawings, export functionality, and clearer visibility into future updates reflects engagement. Users are invested enough in the platform to want it to be even better.

“It's so easy to navigate, uploading information, pictures, manuals, everything you need,” said Karla Urbina, City of Hope.

In the end, the most telling theme is this: once ARC Facilities is implemented and integrated into workflows, it becomes indispensable. Teams rely on it to complete tasks more efficiently, to respond confidently in emergencies, and to ensure that critical building knowledge remains accessible rather than walking out the door with staff turnover. It may not be perfect on day one, but for many organizations, it steadily becomes the backbone of how their facilities information is found, shared, and trusted.