The "Bob" Problem: Breaking the "Go Ask Bob" Problem in Facilities Management

Every facilities team has a "Bob." He's the person who knows where the shutoffs are, which drawings are current, how systems have been modified over the years, and how to solve problems that aren't documented anywhere.

The problem? When critical knowledge lives in the heads of a few key employees, retirements, turnover, and unexpected absences can create significant operational risk.

In this recorded webinar, David Trask, National Director at ARC Facilities and host of the Facility Voices podcast, explores the growing "Bob Problem" in facilities management and shares practical strategies for preserving institutional knowledge before it walks out the door.

Watch this session to learn:

• Why institutional knowledge is one of the most valuable assets in a facilities organization
• Common signs your team may be relying on a "Go Ask Bob" culture
• The operational risks associated with retirements, turnover, and workforce transitions
• Practical ways to capture and preserve critical facility knowledge
• How to make drawings, shutoffs, equipment information, emergency procedures, and project records more accessible across your organization

Whether you manage K-12 schools, higher education campuses, healthcare facilities, stadiums, airports, or commercial properties, this session provides actionable ideas for reducing knowledge loss and building a more resilient facilities operation.

Interested in evaluating your own organization's risk?

Request a complimentary Bob-Proofing Roadmap to identify knowledge gaps, assess institutional knowledge exposure, and receive practical recommendations for reducing dependency on key individuals.