The Impact of FM on Research and Visitor Experience at Holden Forests and Gardens
In this episode of Facility Voices, Nico Viola, Director of Facilities at Holden Forests & Gardens, shares how a childhood spent working alongside his grandfather helped shape a career in construction, project management, and ultimately facilities management.
Nico takes listeners behind the scenes of two remarkably different campuses: the Cleveland Botanical Garden and Holden Arboretum. From maintaining complex biome environments and research laboratories to managing rural infrastructure, roads, equipment, and private water systems, his team supports an operation where facilities directly impact scientific research and the visitor experience.
The conversation explores the importance of designing flexible research spaces, building infrastructure redundancy, supporting volunteers and educational programs, and using data and technology to make smarter operational decisions. Nico also reflects on the larger purpose behind the work: creating spaces where research can thrive and people can connect with nature.
Tune in to hear Nico Viola’s story and insights from the front lines of facilities management.
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Nico Viola
Director of Facilities
Holden Forests & Gardens
Nico Viola brings over 20 years of experience across real estate, construction, and facilities management, with a proven track record of delivering projects nationwide. Known for his deep industry knowledge and hands-on approach, he has built a reputation for leading complex initiatives with professionalism, precision, and a passion for the built environment. His expertise spans project management, estimating, production oversight, and program development, supported by active involvement in industry associations and ongoing professional education. Nico currently serves as President of the IFMA Museums and Cultural Institutions Council and was honored as a recipient of the 2022 Facilities Champion Award. As a speaker, he shares practical insights drawn from real-world experience, helping organizations navigate challenges and elevate performance across the built environment.
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