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A Customer Story: Fort Defiance Indian Hospital

Fort Defiance Indian Hospital in Fort Defiance, Arizona, serves the Navajo Nation with a 4,500-square-foot wellness center and a 3,000-square-foot clinic. The hospital integrates Navajo cultural values with modern medical care, offering emergency, primary and specialty care, dental, behavioral health, radiology, pharmacy, and diabetes education programs. Due to its remote location, the healthcare facilities management team faces unique challenges, often handling urgent facility maintenance issues such as HVAC, plumbing, electrical systems, and emergency water shut-offs until vendors can respond. In this video, Darrin Teller, Director of Facilities, Darryl Cheschilly, Utilities Systems Supervisor, and John Willeto, Chief Administrative Officer, discussed how ARC Facilities provides real-time data to clinical engineering and facilities staff on tablets, enabling faster communication, efficient hospital operations, and uninterrupted patient care—supporting the hospital’s mission to deliver the highest quality care to the community.