A Customer Story: Space Center Houston

Space Center Houston welcomes more than 1.2 million guests each year while maintaining a complex, aging facility that has evolved over more than 30 years.

For its facilities team, one of the biggest challenges was making sure decades of building information and institutional knowledge were organized, accessible, and available when and where the team needed it.

In this customer story, see how Space Center Houston uses ARC Facilities to centralize critical building information and give its team mobile access to drawings, floor plans, shutoff information, equipment details, and historical knowledge.

With ARC Facilities, the team can:

• Access critical building information from the field
• Quickly identify valves, shutoffs, and other building systems
• Pinpoint and track issues such as roof leaks
• Preserve institutional knowledge that previously lived with individual employees
• Reduce reliance on third parties for facility information
• Respond faster to facility issues and emergencies

That access made a measurable difference when a recent water main break occurred. According to the Space Center Houston team, an issue that could have taken four to five days to resolve was reduced to about a day and a half because the team had already centralized the information needed to respond.

“We’re centralized, we’re organized, and everything’s at your fingertips now.”